Summary

Within3 has a career opportunity for an account program professional with a track record of success in a services-based consulting/support role to large business clients. This role is well suited to a professional whose core DNA is being highly organized, autonomous and detail-focused. This team member will play a key role in delivering value to our clients by leveraging the people, process, and product resources of the company. Specific responsibilities include content management, document version control and overall project organization.

Responsibilities

  • Assist large, global pharmaceutical business clients in implementing and using Within3’s online programs and solutions

  • Track (and in some cases construct) project deliverables to support successful client projects

  • Manage an ongoing implementation plan with the Client Relationship Lead, Within3 stakeholders, pharmaceutical company business owners, and third-party agencies

  • Provide Within3 solution training to our clients and to healthcare professionals (our end-users)

  • Train members / users on the Within3 platform and all of the features

  • Interface with our software delivery team to ensure successful client implementations and client tech support

  • Must be able to prioritize work between simultaneous clients, programs and time zones

  • Ability to adhere to strict deadlines

  • Special projects where assigned

Functions

  • Manage the timely and quality completion of all program deliverables and services

  • Proactively identify problems, risks, and program performance issues and recommend solutions

  • Ensure all participating Within3 team members are kept abreast of developing/changing needs of a client’s program deliverables

  • Build relationships with clients’ implementation staffs and program participants

  • Partner with other Within3 teams in order to share knowledge and challenges to gain learnings and ensure there is full awareness of client ongoing status

  • Continuously provide client program deliverables status and work within tight deadlines

  • Refine content to fit online platform format, suggest best practices for digital content presentation

Core Experience

  • 5+ years in project management, consulting or service-based role

  • Strong writing and copy editing skills necessary

  • Strong organizational, communication, and interpersonal skills

  • Med Comm experience a plus

  • Detail-oriented

  • Proficient and or working knowledge in the following areas:

    • Mac OS X, Microsoft Office Suite, Google Drive Suite, DropBox, Survey Monkey, Vimeo, Zoom

  • Cross-functional team collaboration focus

    • Experience with planning and executing webcasts/webinars

    • Troubleshoot technical issues

Education

  • 4 year college BA/BS degree preferred

Additional Considerations

  • This position is 100% remote

  • This position requires a flexible schedule - some calls, webcasts, webinars will be held early in the AM; others will be held in the later PM to accommodate clients

  • Travel to company sponsored bi-yearly meetings required

  • Must be US based

To apply, please send your resume to , Senior Vice President, Client Success.