Open Position

Senior Manager, Client Marketing (Remote)


Within3, the leader in virtual engagement for life science companies, is seeking a Senior Manager, Client Marketing to join our marketing team. Reporting to the SVP, Marketing, the primary objective of this role is to drive growth and retention through strategic marketing of Within3 and its brand to our customers around the world.

The Senior Manager, Client Marketing is responsible for defining, executing, analyzing, and managing the customer journey to drive interest and customer engagement, increase customer value realization, improve customer retention, and build advocacy. In this role, the Senior Manager, Client Marketing will partner closely with the Client Success (CS) and Business Development (BD) teams to develop and implement solutions for each individual client.

As Senior Manager, Client Marketing you will:

  • Own and steer the strategic planning and execution of programs, campaigns, and marketing content to Within3’s internal customer base

  • Gain an intimate understanding of each client and develop a marketing strategy to drive growth and retention within each account

  • Share and apply best practices across the broader range of accounts

  • Own life-cycle marketing including; customer communications, launch support, continued feature adoption, and expanded session types

  • Feed customer insights, activity, and leads back to Marketing, BD, CS & Product

  • Understand what marketing activities work best across the different regions of the world and adjust campaigns to support each region's particular culture

  • Own the overall customer experience journey by ongoing assessment of areas for improvement and utilizing customer feedback as a marketing tool to drive retention

  • Other duties as required

Because you have:

  • Bachelor’s degree in Marketing, Communications or Business, MBA preferred

  • 7+ years of marketing experience in pharmaceutical marketing or with a MedComms agency

  • Experience developing customer messaging

  • Experience implementing campaigns globally and adjusting for culture differences

  • Experience using a marketing automation system, Active Campaign preferred

To apply, please send your resume to , Senior Vice President, Marketing.