Open Position – Client Success

Virtual Event Producer (UK/EMEA)

Summary

Join our team to play an integral part in connecting our clients to their key stakeholders through real-time digital web events! Within3 has a career opportunity for a skilled and experienced Virtual Event Producer to join our growing Web Conference Studios team. The ideal candidate will be able to manage the set-up, deployment and outputs of both real-time and on-demand web conferences. This role reports to the Manager of Web Conference Studios.

Responsibilities

  • Manage logistics and delivery of real-time and on-demand global web conference solutions (including webcasts, webinars and other client pre-recorded presentations)

  • Attend and provide live technical support for these web conference events

  • Schedule and manage the dress rehearsal / run-through for event, making recommendations to client on flow and format best practices

  • Conduct training on web conference tools and Within3 platform for participants

  • Manage participant lists, on-boarding process and attendance report delivery

  • Serve as point of contact and subject matter expert to clients, and internal team members, complex webcast delivery

  • Assist with transfer of web and video assets to Client Success team for inclusion in related overtime programs

  • Maintain proper knowledge of software and technology used, while suggesting web conference process and workflow improvements

  • Working as part of a larger team to provide excellent client service demonstrated consistently through ensuring repeat clients, referrals, and overall account growth

Requirements

  • Minimum 4+ years of technical support / client support experience

  • Bachelor’s degree preferred (equivalent experience with training will be considered)

  • Proficiency in Microsoft Office Suite – PPT, Word and Excel

  • Ability to work remotely in a private space with limited disruptions (100% Remote)

  • Proven experience supporting web conferences (meetings, webcasts, webinars)

  • Flexibility - Global webcasts/webinars may be held on early mornings, nights, or weekends, flex time and efficient schedule management needed

  • Ability to demonstrate planning competency, ability to prioritize work and strong time management skills are required

  • Ability to multi-task and remain calm under pressure while having a great phone/web presence

  • Comfort level with explaining complex technical features, presenting to large groups and being on camera; Moderation experience a plus

  • Excellent written/oral communication skills with a positive mindset

  • Previous experience working in a technical support / client support role within the software (SaaS) and/or pharmaceutical/healthcare/med communications industries

Additional Considerations

  • Senior Producers/Team Leaders have added training, mentoring, QA and overseeing responsibility in their region

  • This position is 100% remote

  • Must be based in the UK or EMEA region

To apply, please .