• Client Deliverables Lead (APAC/Singapore)

    Summary

    Within3 has a career opportunity for an account program professional with a track record of success in a services-based consulting/support role to large business clients. This role is well suited to a professional whose core DNA is being highly organized, autonomous and detail-focused. This team member will play a key role in delivering value to our clients by leveraging the people, process, and product resources of the company. Specific responsibilities include content management, document version control and overall project organization and implementation.

    Responsibilities

    • Assist large, global pharmaceutical business clients in implementing and using Within3’s online programs and solutions

    • Track (and in some cases construct) project deliverables to support successful client projects

    • Manage an ongoing implementation plan with the Client Relationship Lead, Within3 stakeholders, pharmaceutical company business owners, and third-party agencies

    • Provide Within3 solution training to our clients and to healthcare professionals (our end-users)

    • Train members / users on the Within3 platform and all of the features

    • Interface with our software delivery team to ensure successful client implementations and client tech support

    • Must be able to prioritize work between simultaneous clients, programs and time zones

    • Ability to adhere to strict deadlines

    • Special projects where assigned

    Functions

    • Manage the timely and quality completion of all program deliverables and services

    • Lead and provide proactive consultation to clients throughout the implementation process via regular status calls and trainings

    • Proactively identify problems, risks, and program performance issues and recommend solutions

    • Ensure all participating Within3 team members are kept abreast of developing/changing needs of a client’s program deliverables

    • Build relationships with clients’ implementation staffs and program participants

    • Partner with other Within3 teams in order to share knowledge and challenges to gain learnings and ensure there is full awareness of client ongoing status

    • Continuously provide client program deliverables status and work within tight deadlines

    • Refine content to fit online platform format, suggest best practices for digital content presentation

    Core Experience

    • 5+ years in project management, consulting or service-based role

    • Strong client management skills

    • Strong writing and copy editing skills necessary

    • Strong organizational, communication, and interpersonal skills

    • Med Comm and pharma industry experience required

    • Detail-oriented

    • Proficient and or working knowledge in the following areas:

      • Mac OS X, Microsoft Office Suite, Google Drive Suite, DropBox, Survey Monkey, Vimeo, Zoom

    • Cross-functional team collaboration focus

      • Experience with planning and executing webcasts/webinars

      • Troubleshoot technical issues

    Education

    • 4 year college BA/BS degree preferred

    Additional Considerations

    • This position is 100% remote

    • This position requires a flexible schedule - some calls, webcasts, webinars will be held early in the AM; others will be held in the later PM to accommodate clients

    • Travel to company sponsored bi-yearly meetings required

    • Must be based in APAC or Singapore

    To apply, please send your resume to , Senior Director, Client Success, Client Deliverables Team Lead.

  • Client Deliverables Lead (UK/EU)

    Summary

    Within3 has a career opportunity for an account program professional with a track record of success in a services-based consulting/support role to large business clients. This role is well suited to a professional whose core DNA is being highly organized, autonomous and detail-focused. This team member will play a key role in delivering value to our clients by leveraging the people, process, and product resources of the company. Specific responsibilities include content management, document version control and overall project organization and implementation.

    Responsibilities

    • Assist large, global pharmaceutical business clients in implementing and using Within3’s online programs and solutions

    • Track (and in some cases construct) project deliverables to support successful client projects

    • Manage an ongoing implementation plan with the Client Relationship Lead, Within3 stakeholders, pharmaceutical company business owners, and third-party agencies

    • Provide Within3 solution training to our clients and to healthcare professionals (our end-users)

    • Train members / users on the Within3 platform and all of the features

    • Interface with our software delivery team to ensure successful client implementations and client tech support

    • Must be able to prioritize work between simultaneous clients, programs and time zones

    • Ability to adhere to strict deadlines

    • Special projects where assigned

    Functions

    • Manage the timely and quality completion of all program deliverables and services

    • Lead and provide proactive consultation to clients throughout the implementation process via regular status calls and trainings

    • Proactively identify problems, risks, and program performance issues and recommend solutions

    • Ensure all participating Within3 team members are kept abreast of developing/changing needs of a client’s program deliverables

    • Build relationships with clients’ implementation staffs and program participants

    • Partner with other Within3 teams in order to share knowledge and challenges to gain learnings and ensure there is full awareness of client ongoing status

    • Continuously provide client program deliverables status and work within tight deadlines

    • Refine content to fit online platform format, suggest best practices for digital content presentation

    Core Experience

    • 5+ years in project management, consulting or service-based role

    • Strong client management skills

    • Strong writing and copy editing skills necessary

    • Strong organizational, communication, and interpersonal skills

    • Med Comm and pharma industry experience required

    • Detail-oriented

    • Proficient and or working knowledge in the following areas:

      • Mac OS X, Microsoft Office Suite, Google Drive Suite, DropBox, Survey Monkey, Vimeo, Zoom

    • Cross-functional team collaboration focus

      • Experience with planning and executing webcasts/webinars

      • Troubleshoot technical issues

    Education

    • 4 year college BA/BS degree preferred

    Additional Considerations

    • This position is 100% remote

    • This position requires a flexible schedule - some calls, webcasts, webinars will be held early in the AM; others will be held in the later PM to accommodate clients

    • Travel to company sponsored bi-yearly meetings required

    • Must be based in the UK or EU

    To apply, please send your resume to , Senior Director, Client Success, Client Deliverables Team Lead.

  • Client Relationship Lead (UK/EU)

    Summary

    Within3 has a career opportunity for an account management professional that will play a key role in delivering value to our clients by leveraging the people, process, and product resources of the company. This position will serve three key roles: client success advocate, program strategist and business developer. As a client success advocate, the CRL will serve the client through education, consultation, and application of the company’s solutions (technology and methodology) to solve the clients’ business needs, as well as helping clients gain maximum value from Within3 contracts. As a program strategist, the CRL is responsible for the strategic execution of the program, including managing key client objectives and goals, use case development, risk assessment and overall quality and outcomes. As a business developer, the CRL will be responsible for nurturing and growing existing clients, as well as networking to seek out new business opportunities. A skill set and proven track record of client relationship building, program management, collaboration with business development and product development team members, solution-focused consultation with clients and a proactive problem-solving style is essential to this position.

    Responsibilities

    • Client Relationship Management and Value Assurance

      • Provide strategic/tactical thinking for internal processes and client initiatives

      • Build strong relationships with clients at multiple levels inside their organizations, client partners and Within3 partners

      • Provide client relationship and project updates to internal Within3 teams

      • Educate clients, in all levels of client organization, on how to use the platform through customized demonstrations of features and functionalities, with a focus on use cases

      • Proactively work within client organizations to ensure they realize maximum value from previously purchased Within3 contracts by:

        • Being the ultimate point of accountability for usage, user satisfaction, and customer satisfaction for all post-sale phases of Within3 projects.

          • Monitoring and projecting overall usage of purchased online sessions / communities

          • Where contract usage is trending behind schedule, working within client organizations to proactively drive adoption prior to contract expiration.

      • Support ongoing Business Development Team efforts within client accounts by:

        • Providing input on account strategy and planning

          • Seeking new business development opportunities within existing clients

          • When potential opportunities are identified, proactively generating referral meetings between interested clients and corresponding Within3 Business Development team members

    • Program Management

      • Ensure all client programs meet or ideally exceed client expectations.

      • Develop and maintain the program execution schedule from project kick-off, though implementation providing ongoing support to the client as needed

      • Communicate and coordinate tasks and assignments with internal, client, vendor, and partner resources assigned to the program

      • Provide direction to internal resources assigned to the program

      • Manage the timely and quality completion of all program deliverables and services

      • Proactively identify problems, risks, and issues and recommend solutions

      • Provide content feedback to clients, ensuring the goals of the virtual discussion are met

      • Regularly communicate program status and metrics to program stakeholders, internal and external

      • Regularly host webcasts and webinars in order to demonstrate, educate and align client extended team members with the overall project plan

    Core Experience Requirements

    • Pharmaceutical and healthcare industry

    • 8+ years in client relationship management

    • Strong written, communication and presentation skills

    • Proven aptitude for hosting webcasts and webinars with large client audiences - must be able to command the room and quickly pivot as conversation evolves

    • Project Management expertise

    • Leveraging CRM and other software tools to manage clients and related deliverables

    • Demonstrated flexibility to travel to client sites when needed/beneficial to grow relationship (30% travel expected)

    Advanced Experience

    • Pharmaceutical and healthcare clinical/education

    • Track record of collaborating with business development on client renewals, upsells, and expansion

    • Ability to empathize and understand client needs while diffusing issues and offering solutions for challenging situations

    • SaaS experience

    Education

    • 4 year college BA/BS degree required

    Additional Considerations

    • This position is 100% remote

    • Must be based in the UK or EU

    To apply, please send your resume to , Senior Vice President, Client Success.

  • Solutions Director, Community Planning and Optimization (UK/EU)

    Reports To

    The Solutions Director, Community Planning and Optimization will report to Amanda Sweeney, SVP, Client Success.

    Job Overview

    The Solutions Director, Community Planning and Optimization will be the primary Client Success contact for Resource Center and Collaborative Suite products at Within3. This person will work closely with the key stakeholders to gather client requirements and translate them into clear mock-ups to launch successful builds. The Solutions Director must be detail oriented, able to work cross-functionally across Client Success, Product Development and Engineering teams to see the big picture and work with the overall business to drive a strategy that optimizes these two products. In addition, it will be the responsibility of the Solutions Director to coordinate and manage operational processes, drive the launch, adoption, and training, support program development and execution, and track client feedback, in order to build improvements into future solution requirements.

    Responsibilities and Duties

    • Be a subject matter expert for the Within3 Resource Center and Collaborative Suites, which is essential to leverage and meet the client’s objectives and needs.

    • Gather client requirements for Resource Center/ Collaborative Suite to secure a successful build.

    • Act as a primary liaison with external stakeholders during the development lifecycle, from needs analysis to UAT and rollout.

    • Understand, communicate and engage cross-functionally with PD/Engineering teams to deliver timely and quality projects.

    • Drive a cohesive planning strategy for each project in a direction that translates into high-value client satisfaction and optimization for long-term programs.

    • Makes scope, schedule and resources for allotted projects. Load content for all live programs.

    • Proactively identify problems, risks, and program performance issues and recommend solutions.

    • Demonstrate a thorough understanding of how the overall business solution is positioned, deployed and supported globally.

    • Establish, track and report on portal metrics to measure the success of each service offering and release.

    • Is responsible for ongoing client support and cultivation for Resource Center and Collaborative Communities – including score card assessment for measuring key performance indicators and overall health of the environment.

    Qualifications

    • Ability to understand current/changing business processes, participation in defining application and platform functionality.

    • Able to build credible client relationships both in immediate team and across multiple client groups.

    • Strong leader who can focus on the vision and strategies of the project while managing the tactical components of running day-day project work. Balance daily support needs with long-term strategy and successfully combine vision and reality into effective plans.

    • Exceptional communication, problem solving and cross-functional collaboration skills.

    • Must be able to prioritize work between simultaneous clients, programs and time zones.

    To apply, please send your resume to , Senior Vice President, Client Success.

  • Client Deliverables Lead (US West Coast)

    Summary

    Within3 has a career opportunity for an account program professional with a track record of success in a services-based consulting/support role to large business clients. This role is well suited to a professional whose core DNA is being highly organized, autonomous and detail-focused. This team member will play a key role in delivering value to our clients by leveraging the people, process, and product resources of the company. Specific responsibilities include content management, document version control and overall project organization and implementation.

    Responsibilities

    • Assist large, global pharmaceutical business clients in implementing and using Within3’s online programs and solutions

    • Track (and in some cases construct) project deliverables to support successful client projects

    • Manage an ongoing implementation plan with the Client Relationship Lead, Within3 stakeholders, pharmaceutical company business owners, and third-party agencies

    • Provide Within3 solution training to our clients and to healthcare professionals (our end-users)

    • Train members / users on the Within3 platform and all of the features

    • Interface with our software delivery team to ensure successful client implementations and client tech support

    • Must be able to prioritize work between simultaneous clients, programs and time zones

    • Ability to adhere to strict deadlines

    • Special projects where assigned

    Functions

    • Manage the timely and quality completion of all program deliverables and services

    • Lead and provide proactive consultation to clients throughout the implementation process via regular status calls and trainings

    • Proactively identify problems, risks, and program performance issues and recommend solutions

    • Ensure all participating Within3 team members are kept abreast of developing/changing needs of a client’s program deliverables

    • Build relationships with clients’ implementation staffs and program participants

    • Partner with other Within3 teams in order to share knowledge and challenges to gain learnings and ensure there is full awareness of client ongoing status

    • Continuously provide client program deliverables status and work within tight deadlines

    • Refine content to fit online platform format, suggest best practices for digital content presentation

    Core Experience

    • 5+ years in project management, consulting or service-based role

    • Strong client management skills

    • Strong writing and copy editing skills necessary

    • Strong organizational, communication, and interpersonal skills

    • Med Comm and pharma industry experience required

    • Detail-oriented

    • Proficient and or working knowledge in the following areas:

      • Mac OS X, Microsoft Office Suite, Google Drive Suite, DropBox, Survey Monkey, Vimeo, Zoom

    • Cross-functional team collaboration focus

      • Experience with planning and executing webcasts/webinars

      • Troubleshoot technical issues

    Education

    • 4 year college BA/BS degree preferred

    Additional Considerations

    • This position is 100% remote

    • This position requires a flexible schedule - some calls, webcasts, webinars will be held early in the AM; others will be held in the later PM to accommodate clients

    • Travel to company sponsored bi-yearly meetings required

    • Must be based on the US west coast

    To apply, please send your resume to , Senior Director, Client Success, Client Deliverables Team Lead.

  • Client Relationship Lead (US East Coast)

    Summary

    Within3 has a career opportunity for an account management professional that will play a key role in delivering value to our clients by leveraging the people, process, and product resources of the company. This position will serve three key roles: client success advocate, program strategist and business developer. As a client success advocate, the CRL will serve the client through education, consultation, and application of the company’s solutions (technology and methodology) to solve the clients’ business needs, as well as helping clients gain maximum value from Within3 contracts. As a program strategist, the CRL is responsible for the strategic execution of the program, including managing key client objectives and goals, use case development, risk assessment and overall quality and outcomes. As a business developer, the CRL will be responsible for nurturing and growing existing clients, as well as networking to seek out new business opportunities. A skill set and proven track record of client relationship building, program management, collaboration with business development and product development team members, solution-focused consultation with clients and a proactive problem-solving style is essential to this position.

    Responsibilities

    • Client Relationship Management and Value Assurance

      • Provide strategic/tactical thinking for internal processes and client initiatives

      • Build strong relationships with clients at multiple levels inside their organizations, client partners and Within3 partners

      • Provide client relationship and project updates to internal Within3 teams

      • Educate clients, in all levels of client organization, on how to use the platform through customized demonstrations of features and functionalities, with a focus on use cases

      • Proactively work within client organizations to ensure they realize maximum value from previously purchased Within3 contracts by:

        • Being the ultimate point of accountability for usage, user satisfaction, and customer satisfaction for all post-sale phases of Within3 projects.

          • Monitoring and projecting overall usage of purchased online sessions / communities

          • Where contract usage is trending behind schedule, working within client organizations to proactively drive adoption prior to contract expiration.

      • Support ongoing Business Development Team efforts within client accounts by:

        • Providing input on account strategy and planning

          • Seeking new business development opportunities within existing clients

          • When potential opportunities are identified, proactively generating referral meetings between interested clients and corresponding Within3 Business Development team members

    • Program Management

      • Ensure all client programs meet or ideally exceed client expectations.

      • Develop and maintain the program execution schedule from project kick-off, though implementation providing ongoing support to the client as needed

      • Communicate and coordinate tasks and assignments with internal, client, vendor, and partner resources assigned to the program

      • Provide direction to internal resources assigned to the program

      • Manage the timely and quality completion of all program deliverables and services

      • Proactively identify problems, risks, and issues and recommend solutions

      • Provide content feedback to clients, ensuring the goals of the virtual discussion are met

      • Regularly communicate program status and metrics to program stakeholders, internal and external

      • Regularly host webcasts and webinars in order to demonstrate, educate and align client extended team members with the overall project plan

    Core Experience Requirements

    • Pharmaceutical and healthcare industry

    • 8+ years in client relationship management

    • Strong written, communication and presentation skills

    • Proven aptitude for hosting webcasts and webinars with large client audiences - must be able to command the room and quickly pivot as conversation evolves

    • Project Management expertise

    • Leveraging CRM and other software tools to manage clients and related deliverables

    • Demonstrated flexibility to travel to client sites when needed/beneficial to grow relationship (30% travel expected)

    Advanced Experience

    • Pharmaceutical and healthcare clinical/education

    • Track record of collaborating with business development on client renewals, upsells, and expansion

    • Ability to empathize and understand client needs while diffusing issues and offering solutions for challenging situations

    • SaaS experience

    Education

    • 4 year college BA/BS degree required

    Additional Considerations

    • This position is 100% remote

    • Must be based on the US east coast

    To apply, please send your resume to , Senior Vice President, Client Success.